FAQ

FAQ2026-07-15T10:34:51+00:00
Why Do I See Disclaimers Everywhere?2026-07-15T10:15:37+00:00

At Prime Lab Peptides, we supply products exclusively for laboratory research purposes.

All products are For Research Use Only (RUO) and are not intended for human or animal use, medical treatment, diagnostics, food, cosmetics, or any therapeutic application.

The listing of any compound does not grant patent rights or approval for uses beyond laboratory research.

By purchasing from our website, you confirm that you are qualified to handle research materials, will comply with all applicable laws and regulations, and accept full responsibility for their safe handling, storage, and use.

02 Where Is Prime Lab Peptides Located?2026-07-15T10:16:17+00:00

U.S. Shipping

All orders are packed and shipped from our facility in Miami, Florida, USA. We process every order with care to ensure fast, secure, and reliable delivery throughout the United States.

03 What Is a Research Supply Company?2026-07-15T10:16:56+00:00

Prime Lab Peptides is a research supply company.

Our products are sold strictly for laboratory research purposes only and are not intended for human or animal use or testing.

Any implication or indication of such use may result in the immediate cancellation of your order.

04 What Size Vials Do Your Peptides Come In?2026-07-15T10:17:17+00:00

All peptides are packaged in 3ml glass vials.

An exception applies to NAD+, which is supplied in a 10ml glass vial.

05 How Do I Store Lyophilized Peptides ?2026-07-15T10:18:13+00:00

For maximum shelf life, lyophilized peptides should be stored in the refrigerator or freezer prior to reconstitution.

When stored properly, they can remain stable for several years.

06 How Do I Store Reconstituted Peptides?2026-07-15T10:18:47+00:00

Once reconstituted, peptides should be kept in the refrigerator and used within a research-appropriate timeframe based on your laboratory protocols.

07 How Do I Store Bacteriostatic Water?2026-07-15T10:19:10+00:00

Store bacteriostatic water in a cool, dry place, away from direct sunlight.

It should never be refrigerated or frozen.

08 What Is the Best Temperature for My Products When Conducting Research?2026-07-15T10:19:34+00:00

Both peptides and bacteriostatic water should be brought to room temperature before use in any experimental setup.

09 What Are Research Peptides Used For?2026-07-15T10:20:15+00:00

Peptides are commonly used in biochemical and molecular biology research.

They play a vital role in applications such as protein purificationprotein modification, and binding interaction studies.

10 Is There a Certificate of Analysis (COA) for My Peptide?2026-07-15T10:20:36+00:00

Yes. Each peptide includes a Certificate of Analysis (COA), accessible from the product page on our website.

You can match the batch number printed on your vial with the COA to view product-specific quality data.

11 Are Your Products Laboratory Tested?2026-07-15T10:20:59+00:00

Yes. Each batch is laboratory tested for purity, often by multiple independent labs.

Test results (COAs) are published directly on each product page.

If you wish to independently verify your product, you may do so through any licensed HPLC testing facility.

12 Do You Print Batch Numbers on Your Vials?2026-07-15T10:21:19+00:00

Yes. Each peptide vial includes a batch number printed on the label, which directly corresponds to the COA available on the product page.

This allows you to verify the specific analysis and purity data for your product.

13 What Shipping Carriers Do You Work With?2026-07-15T10:21:41+00:00

Prime Lab Peptides ships with FedEx for most U.S. orders and UPS for Florida deliveries.

14 What Are Your Shipping Options and Timeframes?2026-07-15T10:22:02+00:00

We offer free shipping on all U.S. orders:

  • Continental U.S. (excluding Florida): FedEx 3-Day Air (free)
  • Florida: UPS Ground (free)

Each day, we randomly select customers to receive complimentary shipping upgrades at no additional cost.

Once your order is processed, you’ll receive a tracking number and updates every step of the way.

15 What Days Do You Ship?2026-07-15T10:22:28+00:00

Orders are packed and shipped Monday through Friday, excluding federal holidays.

  • Standard Orders: Placed before 1:00 PM EST ship the same day
  • Priority Processing Orders: Placed before 2:00 PM EST ship the same day

Orders placed after the cutoff time will ship the following business day.

16 Is Your Shipping Discreet?2026-07-15T10:22:48+00:00

Yes. We place a high value on your privacy.

Orders are shipped in plain FedEx or UPS packaging, with no indication of contents.

The return address will appear as “SHIPPING MANAGER”, without any reference to peptides or research materials.

17 My Package Says Delivered but I Haven’t Received It2026-07-15T10:23:13+00:00

If your tracking shows “Delivered” but you haven’t received your package:

  • Step 1: Double-check around your property and ask neighbors or household members
  • Step 2: Contact your local carrier facility (FedEx: 1-800-463-3339)
  • Step 3: File a missing package claim directly with the carrier
  • Step 4: Send us the claim number so our team can assist with a reshipment

We’re here to help and will do our best to ensure your order reaches you.

18 I Entered the Wrong Shipping Address — What Should I Do?2026-07-15T10:23:50+00:00

If you contact us before the shipment has gone out, we will do our best to update your shipping address.

Please email with your full name, order number, and corrected address.

19 I Forgot to Add My Discount Code — Can My Order Be Adjusted?2026-07-15T10:24:11+00:00

If you forgot to apply a discount code, you must contact us by email within 30 minutes of placing your order.

As a one-time courtesy, we may offer the discount amount as store credit only.

No refunds or adjustments will be issued to your original payment method.

I Missed the Sale — Can the Sale Price Be Honored?2026-07-15T10:24:29+00:00

We do not honor sale prices outside of the advertised sale period.

Sales occur monthly — be sure to subscribe to our email list and SMS updates to avoid missing the next one.

21 Is There Any Bulk Purchasing Offer?2026-07-15T10:25:02+00:00

We do not offer bulk discounts due to the potential for resale of our products, which we strictly prohibit.

If you have questions about larger orders for legitimate research purposes, please contact Us

22 I Received the Wrong Item2026-07-15T10:25:23+00:00

Although rare, errors can happen.

If you receive the wrong item, please email us as soon as possible with your order number and a photo of the incorrect item(s).

We will ship the correct item(s) the same or next business day.

23 What Is Your Refund Policy?2026-07-15T10:25:50+00:00

Due to the sensitive nature of research materials:

  • Orders not yet shipped: Full refund available upon request
  • Orders already shipped or delivered: No refunds available

We offer free replacements for items that are damaged during shipping. If your item arrived damaged, please send us a photo so we can ship a replacement right away.

24 Do You Accept Returns or Exchanges?2026-07-15T10:26:11+00:00

Due to the sensitive nature of our research materials, all sales are final once shipped.

  • Orders not yet shipped: Can be cancelled for a full refund
  • Orders already shipped or delivered: No returns, exchanges, or refunds

This policy exists because research materials cannot be restocked or resold once they leave our facility.

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