If your tracking shows “Delivered” but you haven’t received your package:

  • Step 1: Double-check around your property and ask neighbors or household members
  • Step 2: Contact your local carrier facility (FedEx: 1-800-463-3339)
  • Step 3: File a missing package claim directly with the carrier
  • Step 4: Send us the claim number so our team can assist with a reshipment

We’re here to help and will do our best to ensure your order reaches you.